• Sales
  • Returns, Refund and Exchange Policy

    Items shipped from Sunrise Sands, LLC, can be returned within 10 days of receipt of shipment. Some products have different policies or requirements associated with them.  Upon acceptable receipt of the product (complying with below requirements), you will be given on-line store credit or a similar item of similar value in exchange.  If the return does not comply with the below requirements we will not be able to honor the return.

    Wayuu Mochila Bags

    • Wayuu Mochila Bags with a value of $60 or more should be returned using a trackable shipping method.
    • All product packaging and certificates of authenticity, must be returned with the item.
    • Any items returned without original documentation will be rejected.
    • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

    Caña Flecha Bags

    • Cana Flecha Bags with a value of $40 or more should be returned using a trackable shipping method.
    • All product packaging and certificates of authenticity, must be returned with the item.
    • Any items returned without original documentation will be rejected.
    • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.

    Artisanal Watches

    • Artisanal watch items with a value of $80 or more should be returned using a trackable shipping method.
    • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
    • Any items returned without original documentation will be rejected.
    • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.